CyberComply FAQs Objection Handling

1. FAQ: Is CyberComply approved by the Department of Defense or the CMMC-AB?

Response:
No. CyberComply is not an officially endorsed product of the DoD or CMMC Accreditation Body (Cyber AB). However, it is built to align fully with NIST SP 800-171 Rev. 2 and CMMC Level 1 and Level 2 requirements.

Objection Handling:
“If it’s not endorsed, how do I know it’s valid?”
While there’s no official DoD-approved software list, what matters is that your compliance documentation, SSPs, and POA&Ms meet DFARS and CMMC standards. CyberComply was designed by experts who work directly with C3PAOs and OSCs preparing for assessment, ensuring everything maps directly to the real audit requirements.

2. FAQ: How is CyberComply different from FutureFeed, Cyturus, or Drata?

Response:
CyberComply is focused exclusively on CMMC Level 1 and 2, unlike generalized GRCs. It features auto-generated SSPs, POA&Ms, implementation statements, a shared responsibility matrix, and an Audit Readiness Mode, with pricing and support designed for small to mid-sized defense contractors.

Objection Handling:
“We already have a GRC tool, what’s the value of switching?”
Most tools aren’t tailored to CMMC's depth and control granularity. CyberComply goes beyond checkboxes—it helps you actually prepare for a successful C3PAO assessment. Plus, it avoids storing FCI/CUI altogether, which can reduce your FedRAMP burden.

3. FAQ: Does CyberComply store or transmit CUI or FCI?

Response:
No. CyberComply is architected to never store or transmit Controlled Unclassified Information (CUI) or Federal Contract Information (FCI). Evidence uploads should be scrubbed or redacted for mock assessments and planning.

Objection Handling:
“How can I prove compliance if I don’t upload sensitive artifacts?”
CyberComply allows you to document control implementations, link sanitized evidence, and generate audit-ready documentation. Full CUI handling should happen in your secure enclave—not your GRC platform.

4. FAQ: How much does CyberComply cost?

Response:

• Level 1: $960/year (flat annual rate)

• Level 2: $399/month (yearly subscription) or $480/month (quarterly billing)
  Discounts and multi-tenant packages are available for partners, MSPs, and C3PAOs.

Objection Handling:
“That’s more expensive than a spreadsheet or free tool.”
Free tools (including CyberGap) help with awareness—but they can’t generate full POA&Ms, scoped SSPs, or mock assessments. CyberComply reduces hours of consulting time and prep cost—often saving thousands during the audit phase.

5. FAQ: Can we use CyberComply if we’re working with a consultant or MSP?

Response:
Yes. CyberComply supports role-based access and secure collaboration. Consultants, assessors, and internal staff can be given tailored permissions across one or more tenants.

Objection Handling:
“Our consultant uses a different tool, won’t this create confusion?”
We often provide read-only or joint access to external advisors. CyberComply can also export SSPs, POA&Ms, and Gap Analysis documents in editable formats for your team to review or import elsewhere.

6. FAQ: Does CyberComply help with implementation or just documentation?

Response:
CyberComply provides detailed guidance per control and subcontrol, including best practices, remediation steps, evidence suggestions, and implementation statement generation.

Objection Handling:
“Do I still need an outside consultant?”
That depends on your internal expertise. CyberComply is designed to empower in-house teams—but we also offer direct access to DoD cybersecurity consultants if you need extra help.

7. FAQ: Can CyberComply support large organizations or multiple entities?

Response:
Yes. CyberComply offers a multi-tenant version that allows partners (MSPs, C3PAOs, large primes) to manage multiple OSCs securely within a single platform instance.

Objection Handling:
“We’re a service provider—can we white-label CyberComply?”
Yes. CyberComply supports white-labeling, co-branding, and partner programs with recurring revenue opportunities for value-added resellers.

8. FAQ: What is included in the Audit Readiness Mode?

Response:
Audit Readiness Mode simulates a C3PAO assessment. You can review uploaded evidence, rehearse interview questions, test for gaps, and verify your SSP and POA&M status in a low-risk environment.

Objection Handling:
“We won’t know what the C3PAO will ask.”
True, but our content is based on experience with actual assessments. We mimic real-world practices so your team gets used to answering the "why" and "how" behind each control.

9. FAQ: Can we migrate from Level 1 to Level 2 without losing our data?

Response:
Yes. CyberComply is designed with a seamless upgrade path from CMMC Level 1 to Level 2. All your inputs, documents, and control work carry forward.

Objection Handling:
“We’re only going for Level 1. Why plan for Level 2 now?”
If your contracts evolve, Level 2 might become mandatory. CyberComply lets you start with just what you need and grow into Level 2 compliance later—without starting over.

10. FAQ: Is CyberComply hard to use? What kind of support do you offer?

Response:
CyberComply is designed for non-technical users and includes tooltips, walkthroughs, templates, and onboarding support. We offer email and live support, plus training videos and documentation.

Objection Handling:
“We’re not IT people. Will this be too complicated?”
No. We built CyberComply to be self-service and understandable by compliance teams, small business owners, and general staff. If you need help, we’re available to walk you through any part of the platform.